Frequently Asked Questions
Products
What products do you offer?
What products do you offer?
How do I know which products are right for my skin type?
How do I know which products are right for my skin type?
Are your products cruelty-free?
Are your products cruelty-free?
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
How do I know if a product is vegan?
How do I know if a product is vegan?
Ordering & Payment
How can I place an order?
How can I place an order?
Simply browse our store, select the products you want to buy, and add them to your cart. Once you're ready, proceed to checkout where you can enter your shipping information and payment details to complete your order.
Can I change or cancel my order after it’s been placed?
Can I change or cancel my order after it’s been placed?
We begin processing your order as soon as it’s placed. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We'll do our best to assist you.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. You can select your preferred payment option during checkout.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes! Be sure to sign up for our newsletter or follow us on social media for the latest updates on promotions, sales, and exclusive offers.
Do I need to create an account to place an order?
Do I need to create an account to place an order?
You can place an order as a guest, but creating an account allows you to track orders, save your preferences, and receive special offers.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
We are currently not offering international shipping now.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the carrier's website to track the status of your shipment.
How much does shipping cost?
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method selected. You can view the total cost during checkout before finalizing your purchase.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times depend on your location and the shipping method you select. Estimated delivery times will be provided at product page and cart checkout, and you’ll receive an email with tracking details once your order ships.
Can I change my shipping address after I’ve placed an order?
Can I change my shipping address after I’ve placed an order?
If you need to update your shipping address, please contact our customer service team immediately. We will do our best to accommodate your request, but once the order has been processed, changes may not be possible.